Frequently Asked Questions

You can buy tickets here!  No printer? No problem! We can scan your ticket on your phone.

We strongly recommend that ScareHouse tickets are purchased online in advance. Only tickets will be sold at the door and we sell out frequently. Purchase online and early to reserve your date.

• You may arrive at any point within your 30 minute window. Upon arrival a customer service agent will add you to our queue.  Only RIP ticket holders are granted immediate access to ScareHouse

• Absolutely no weapons, smoking, or alcohol permitted on site

General Admission tickets are purchased for a specific day and entry window. You may arrive at any point within your 30 minute window. Upon arrival a customer service agent will assist you.

RIP tickets do not need a specific date and time. They can be used any date and time we are open during the regular season. RIP ticket holders bypass the general admission line.  No additional purchase is necessary. RIP Tickets are not available or applicable during Creepy Christmas

ScareHouse is open on select dates from September 17th through November 6th.

Yes we do, particularly on Saturday nights. All ScareHouse tickets should be purchased in advance. Limited tickets will be available at the door. Purchase online and early to reserve your date.

Buying tickets with a credit or debit card online in advance (or purchasing RIP tickets at local Costco warehouses) are the ONLY ways to gain admission. We also accept Visa, MasterCard, Discover, Apple Pay, and American Express on site in our merchandise area.

The actors will not touch you in ScareHouse.

ScareHouse is not recommended for children under 13, and no one under seven will be admitted. There are no special prices for children and no refunds if anyone decides not to finish the haunt. There are many emergency exits throughout each attraction in case anyone gets too scared to continue.

Please have your driver drop you off and pick you up at Entry 4 of the Galleria at Pittsburgh Mills – 2012 Butler Logan Road, Tarentum PA 15084

Our new location within The Galleria at Pittsburgh Mills features more than enough free parking spaces. No more shuttles!

Public restrooms are available within the Galleria at Pittsburgh Mills, directly across from the ScareHouse entrance. Guests are strongly encouraged to wash their hands before and after visiting ScareHouse.

ScareHouse is wheelchair accessible.  Designated parking spaces are located directly outside our primary entrance at the Mall (entry #4) next to the Cinemark movie theater.

ScareHouse is not recommended for visitors who are pregnant, have heart or lung conditions, or are in general poor health.

No weapons, guns, pets, drugs, alcoholic beverages, cameras, flashlights, or laser pointers.

We use a significant amount of fog and scent machines. If you would like to learn more about the fog and scents we use in the fog machines, check out our friends at Froggy’s Fog. Should you find the smoke or odors too intense there are emergency exits throughout the attraction.

Yes.

Yes, ScareHouse offers former and current military personnel discounts off their ticket purchase. Please email [email protected] to find out more details.

Yes!  We are indoors and open rain or shine.

Yes, you can wear your costume to the ScareHouse but Halloween masks and prop weapons are not permitted within the mall or ScareHouse.

Visit scarehouse.com/jobs for the latest information about available positions in our cast, crew, security, and/or customer service staff.

Yes!  There is a merchandise area on-site.

No. A new ticket is required for each visit.

ScareHouse employs a fully trained security staff and video surveillance system to keep things running smoothly. No weapons are allowed in ScareHouse. This includes guns, all knives, pepper spray, and other small personal protection devices. Please leave your weapons at home or in your car. Customers will be subject to wanding by handheld metal detectors.

Yes. We take the safety of our customers and employees very seriously. We do not allow foul language, pushing, vulgar behavior, weapons of any kind, alcohol, etc. The first violation of these rules will usually bring a warning and after the second, you will be asked to leave without a refund. Please do not visit the ScareHouse if you are intoxicated. It is not fun for you or our actors. If we believe you are too intoxicated to enter ScareHouse and pose a threat to yourself, other customers, or our actors, you will be asked to leave without refund.

No, we do not. Please do not come to ScareHouse intoxicated. It is not fun for you or our actors.

Smoking or vaping is NOT allowed inside ScareHouse or the mall.

Photography is permitted (and encouraged) before and after entering the attraction – but NO photography of any sort is allowed inside the haunts. And please don’t use your phone to light your way … it ruins the experience for everyone!

The Basement is an intense and immersive theatrical experience for those 18 and over. However it is off-limits until 2022 due to ongoing concerns over Covid19.

Yes! ScareHouse makes every effort to find and return lost items, however, we cannot guarantee that we will find them.

Yes! Costco members can enjoy a deep discount on RIP passes at the warehouses in the Homestead Waterfront, Robinson Town, and Cranberry Township.