Frequently Asked Questions

  • Chevron down How do I buy tickets?
  • You can buy tickets here!  No printer? No problem! We can scan your ticket on your phone.

    If you’re buying tickets for the ScareHouse and The Basement please allow at least an hour between the two.

  • Chevron down What are the different ticket types?
  • General Admission tickets are purchased for a specific day of the week. They include three haunts: Pittsburgh Zombies Re-Animated, Nocturnia 3D, and Infernal Darkness. Does not include The Basement. Ticket price changes depending on date.

    RIP tickets do not need a specific date and time. They can be used any date and time we are open during the regular season. RIP ticket holders bypass the general admission line. They include three haunts: Pittsburgh Zombies Re-Animated, Nocturnia 3D, and Infernal Darkness. Does not include The Basement.

    The Basement tickets are purchased for a specific date and time. They only include The Basement. You must be 18 or older to enter The Basement and sign a waiver.

  • Chevron down When are you open?
  • Our 2018 calendar is available here. 

    ScareHouse makes every effort to accommodate customers on busy nights, but the large volume of people on Friday and Saturday nights can cause the box office to close earlier than posted times. Advance ticket holders are guaranteed admission.

  • Chevron down Do you sell out?
  • Yes! ScareHouse does sell out, so purchasing you reserved tickets online is crucial.  Advance ticket holders are guaranteed entry in the event of a sellout.

  • Chevron down Do I have to buy for a specific date and time?
  • Maybe. If you are buying ticketing for the ScareHouse, you just need to select the day of the week you would like to visit ScareHouse. RIP tickets do not require a specific date. If you are purchasing tickets for The Basement, you will have to select a specific date and time.

  • Chevron down Is there parking?
  • Free ScareHouse parking and shuttle service is at the Pittsburgh Zoo and PPG Aquarium located at 7370 Baker Street, in Pittsburgh, PA 15206. If you purchased The Basement tickets, please arrive 15 minutes prior to your reservation time (if you purchased a ticket for 7 p.m., please be at the Pittsburgh Zoo at 6:45 p.m.). 

    GPS Navigation Users:

    Please use the following address:

    7370 Baker Street

    Pittsburgh, PA 15206

  • Chevron down What if I am taking an Uber, Lyft, or Z-Trip vehicle to the ScareHouse?
  • Please have your driver drop you off and pick you up at the corner of Butler Street at Maplewood Street. You should use the address 436 Butler St, Etna, PA 15223. You will see a banner and sign for the ScareHouse.

  • Chevron down How can I work at ScareHouse?
  • Visit our Jobs page from the About link above, or email [email protected]

  • Chevron down Is ScareHouse open if it rains?
  • Yes!  We are indoors and open rain or shine.

  • Chevron down Does ScareHouse offer a military discount?
  • Yes, ScareHouse offers former and current military personnel 50% off their ticket purchase. You just have to show your military ID when you buy tickets at the ScareHouse. You can also request an online promo code to purchase your tickets online by emailing [email protected]. If you purchase your tickets online, you will have to show your military ID when we scan your passes at our ticket booth.

  • Chevron down Do you allow parties and events at ScareHouse?
  • Yes! We have a fully decorated event room upstairs for your corporate, group, or Halloween party. Find out more about catering, rental, and group options by clicking here or emailing [email protected]

    Facilities Rental

    ScareHouse offers a terrifying space that allows you to host, rest, or party till the ghosts and goblins of ScareHouse are back in bed. The spacious room is conveniently located just above Pittsburgh’s top haunted attractions, giving you the ultimate room to prepare or relax with the creatures that fill nightmares live just below the room you are occupying. The ScareHouse is the ideal location for any horror enthusiast to rent. There are multiple options to add to make the most unforgettable night.

    Uses for the rental space:

    • Host a corporate event or meeting
    • Birthday Parties
    • Engagements
    • Halloween Parties
    • Reunions
    • And much more!

    What is in the Events Room?

    • Air Conditioner
    • Electric Power
    • Chairs
    • Tables

    PACKAGES

    • Room Rental
    • Room Rental + Group Sales Tickets rate (Upstairs attractions)
    • Room Rental + Group Sales Tickets  rate (Upstairs attractions) + Character Appearances
    • Room Rental + Group Sales Tickets rate (Upstairs attractions & Basement**) + Character Appearances

    *Tickets to the Scarehouse are offered at a discounted rate with a room rental agreement

    **To attend the Basement, ticket holders must be at least 18 years or older

    For more information, email [email protected]

  • Chevron down Can I wear my costume in ScareHouse and The Basement?
  • Yes, you can wear your costume to the ScareHouse and The Basement. Please leave your masks and weapons in the car though.

  • Chevron down What are Behind the Scenes Tours?
  • ScareHouse offers unique “lights on” behind-the-scenes tours! We turn the sounds off and turn the lights on. You’re given a tour guide that tells you about the history of ScareHouse, the design process, and inspiration for various scenes. Click here for more information.

  • Chevron down Are bathrooms available?
  • There are port a johns located on the ScareHouse premises and at the Pittsburgh Zoo parking lot.

  • Chevron down Do you sell souvenirs?
  • Yes!  There is a merchandise booth on-site. ScareHouse sells t-shirts, sweatshirts, small ScareHouse merchandise, chips, candy, and pop.

  • Chevron down Where is the ATM?
  • The ATM is in the ScareHouse lobby.

  • Chevron down Does ScareHouse accept credit cards?
  • Yes, we accept Visa, MasterCard, Discover, and American Express.

  • Chevron down Are the monsters allowed to touch you?
  • The actors will not touch you in ScareHouse; however, they do get very close.  Occasionally you may brush up against their costumes or props. You may also come into contact with some of the sets.

    The Basement (which is a different attraction from the primary haunt and requires a separate ticket purchase) has different rules. You must be at least 18 (with proof of age), and sign a waiver to enter that haunt.

  • Chevron down Are there any age restrictions?
  • ScareHouse is not recommended for children under 13, and no one under seven will be admitted. There are no special prices for children and no refunds if anyone decides not to finish the haunt. There are many emergency exits throughout each attraction in case anyone gets too scared to continue.

    The minimum age for The Basement, which is a separate attraction and requires a separate ticket purchase, is 18.  Proof of age is required.

  • Chevron down Is ScareHouse wheelchair accessible?
  • ScareHouse is NOT wheelchair accessible. You will have to walk up a flight of stairs to enter the ScareHouse.

  • Chevron down Is there a lot of smoke in the haunted house?
  • We use fog and scent machines. If you would like to learn more about the fog and scents we use in the fog machines, check out our friends at Froggy’s Fog. Should you find the smoke or odors too intense there are emergency exits throughout the attraction.

  • Chevron down Are there strobe lights?
  • Yes.

  • Chevron down Can I go in if I'm pregnant?
  • ScareHouse is not recommended for visitors who are pregnant, have heart or lung conditions, or are in general poor health.

  • Chevron down Once we've used our ticket can we go through again with the same ticket?
  • No. A new ticket is required for each visit.

  • Chevron down Does your attraction have security?
  • ScareHouse employs a fully trained security staff to keep things running smoothly. Customers will be subject to wanding by handheld metal detectors. Please leave your weapons at home or in your car. Guests will have to place cell phones, keys, and large metal objects on a table which may be visually inspected. Bags may be subject to search. The premises and customers are also under constant video surveillance. No weapons are allowed in ScareHouse. This includes guns, all knives, pepper spray, and other small personal protection devices. Please leave your weapons at home or in your car.

  • Chevron down Can we be thrown out?
  • Yes. We take the safety of our customers and employees very seriously. We do not allow foul language, pushing, vulgar behavior, weapons of any kind, alcohol, etc. The first violation of these rules will usually bring a warning and after the second, you will be asked to leave without a refund. Please do not visit the ScareHouse if you are intoxicated. It is not fun for you or our actors. If we believe you are too intoxicated to enter ScareHouse and pose a threat to yourself, other customers, or our actors, you will be asked to leave without refund.

  • Chevron down Do you serve alcoholic beverages?
  • No, we do not. Please do not come to ScareHouse intoxicated. It is not fun for you or our actors.

  • Chevron down Is smoking or vaping allowed?
  • Smoking or vaping is allowed only in the parking lot and in the line outside of the building. Smoking or vaping is NOT allowed indoors.

  • Chevron down Can we take flash photos of your haunted houses?
  • NO photography of any sort is allowed inside the haunts; however, the monsters working outside will quite often pose for pictures.

  • Chevron down What can't we bring with us inside your haunted houses?
  • No weapons, guns, pets, drugs, alcoholic beverages, cameras, flashlights, or laser pointers.

  • Chevron down What is “The Basement?”
  • The Basement is an intense and immersive theatrical experience for those 18 and over. Click here for more details about what you can expect.

  • Chevron down Do you have a lost and found?
  • Yes! ScareHouse makes every effort to find and return lost items, however, we cannot guarantee that we will find them.